Policies

Welcome to Parties Austin. We promise to make your special occasion memorable for years to come. Here are some of our policies at a glance:

Unless otherwise specified, the events include SET-UP and TAKE DOWN. However, a negotiation and an agreement must be discussed before the day of the event.

Parties Austin accepts payments via PayPal only. There is a $100.00 minimum charge on custom, a la carte items.

Parties Austin  requires a 50% rental reservation deposit to reserve inventory. The 50% rental agreement balance is due and payable 3 working days prior to the scheduled delivery date. We will accept changes to the renter’s order, including cancellation up to 3 working days prior to renter’s delivery. Within 72 hours of the event, if renter cancels, the 50% rental reservation deposit will not be returned or refunded.

Order balance (remaining 50%)  is due upon delivery.  Parties Austin will continue to accept changes that increase the renter’s order  (subject to availability) until 72 hours prior to the event. Any changes occurring within 72 hours of the event resulting in a decrease in renter’s order are subject to a 50% restocking fee.

From the time the item is picked up by or delivered to Renter, until the time it is returned or retrieved by Parties Austin, Renter is responsible for it. If the rented items are lost/stolen or damaged in renter’s care, regardless of fault, renter is responsible for all charges including labor and shipping cost to replace or repair items.

If the renter accepts  a damage waiver fee, (10% of total prior taxes), Parties Austin agrees to relieve Renter of liability for accidental damage to the rented items and loss due to fire, upset and riot. Parties Austin excludes from the waiver any loss of damage due to theft, burglary, collusion, misuse or abuse, theft by conversion, intentional damage, mysterious disappearance or any loss due to failure to care for the rented items as a prudent person would his/her own property.

Larger orders (more than 10 of the same item) may require 10 business days advance notice.

A complete copy of our Rental Terms and Conditions are available upon request.

 

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